Team2B is looking for an organized, proactive, and responsible Customer Support Team Lead who, through their leadership and structured work, will contribute to the effective performance of the customer support team.
Customer support team lead
Main skills
MS Office
Communication
Armenian
Russian
English
About us
For more than 10 years, we have been helping entrepreneurs and simplifying doing business in Armenia.
We build business-friendly infrastructure. We handle accounting, legal issues, help with marketing and shoot sales videos.
Worked with Krisp, gg, 10web.
Here you can see how we work
You're a perfect match, if you:
- You have over 3 years of experience in customer service.
- You have at least 2 years of experience in team management.
- You are fluent in Armenian, English, and Russian.
- You possess strong leadership and communication skills.
Your responsibilities
- Planning and monitoring the daily operations of the customer support team.
- Providing leadership, mentorship, and support for the professional development of team members.
- Handling complex or unresolved issues and ensuring a high level of customer satisfaction.
- Developing and implementing processes to improve service quality.
Transparency
Official employment, salary is always on time, vacations, day off and sick leave - at any time without lengthy approvals. And also income reviews several times a year and bonuses based on work results.
Groth
Training at the expense of the company, your own training and regular feedback.
Care and comfort
A centrally located office with easy access to parking and a partial medical insurance expenses.
Shall we Start?
